Retail Industry Awards 2017 :: Categories

Categories

Please click on a category below to read the entry criteria

Click here to enter any of the categories below into the Retail Industry Awards 2017.
Should you wish to enter the Independent Retailer of the Year category, please find the seperate entry form here.

For any sponsorship opportunities, please contact Renzo Latella.

Chilled Retailer
of the Year

sponsored by
Addo Food Group


Convenience Retailer 
of the Year

sponsored by
Daltons Business
 

Drinks Retailer
of the Year

sponsored by
Heineken

 

Digital Engagement Award

sponsored by
Bolt Learning
 

Food-to-Go Retailer
of the Year

Forecourt Retailer
of the Year

 

Franchise Group
of the Year

sponsored by
Franchise Finance
 

Fresh Flower
Supermarket 
of the Year

sponsored by
Zyon

Fresh Produce Retailer
of the Year


Independent Community Retailer of the Year

sponsored by
Booker
 

 

Independent News Retailer
of the Year

 

Independent Retailer
of the Year

sponsored by
Mondelēz

 

Independent World Foods Retailer of the Year

sponsored by Grace Foods
 
 
sponsored by Logic
 

Multiple Community Retailer 
of the Year

sponsored by
The National Lottery

Outstanding Achievement Award

sponsored by
CPM

 

Post Office Retailer
of the Year

sponsored by
Post Office

 

Sales Team of the Year

Seafood Retailer of the Year

 

Store Manager
of the Year

sponsored by
Republic Technologies
 

Store Team of the Year

sponsored by
Nisa

Supermarket
of the Year

sponsored by
JTI

 

Supplier Retailer
Initiative of the Year

 

 

Symbol/Fascia Group
of the Year

sponsored by
Mars UK
 

Chilled Retailer of the Year

sponsored by Addo Food Group
Click here to download your printable entry criteria.
 

WHO CAN ENTER?

This accolade recognises retailers who can demonstrate excellence in the field of chilled food retailing, which is becoming ever more important within the convenience sector.
 
The award is divided into two categories:
  • Independent – Open to retailers with 10 stores or fewer. Entries must be for a single store.
  • Multiple Convenience – Open to multiple chains or symbol groups with more than 10 managed convenience stores. Entries should be for the whole chain.
     

ENTRY CRITERIA

Please answer the following questions, giving specific examples and timings wherever possible:
  • How much space is dedicated to chilled produce in your store(s)?
  • What percentage of your sales are chilled?
  • How do you ensure you have the optimum range to make the most of the chilled food opportunity?
  • How have you tailored your chilled range to suit your customer base?
  • How do you merchandise the category to make it easy to shop and maximise sales opportunities? How to you use point-of-sale material?
  • How do you make use of promotions to drive additional purchases and demonstrate value to your customers?
  • What changes have you made to the category in the past 12 months, and what were the results?
  • Do you stock chilled produce from local or regional suppliers? If so, please give examples.
  • How do you ensure operational excellence within the chilled sector, including maintaining availability, cleanliness, stock rotation, and upholding food safety and hygiene standards?
  • How do you manage waste within the chilled category?
Stores entering the INDEPENDENT sub-category should also provide the following information: 
  • Sales area in square feet
  • Current average weekly gross sales
  • Current average weekly chilled sales
  • Weekly chilled sales one year ago
  • Hours per week your store is open
  • Number of staff employed
  • Profile of your typical customer
  • Characteristics of your trading area
Groups entering the MULTIPLE CONVENIENCE sub-category should also provide the following information:
  • Average weekly chilled sales per store
  • Year-on-year percentage increase in chilled sales
All entries should focus on achievements in the 12 months to 1 April 2017.
Please supply up to 10 photos to accompany your entry.
 
Click here to enter this category.
Sponsored by Daltons Business
Click here to download your printable entry criteria.

WHO CAN ENTER?

This category is open to all multiple convenience chains operating on a national basis.
 
All eligible operators will be automatically entered into this award. This will include groups such as: the Co-operative Food, Waitrose convenience, M&S Simply Food, Morrisons M Local, One Stop, Sainsbury’s Local and Tesco Express.
 
Retailers are urged to support their nomination by supplying a PowerPoint presentation of no more than 12 slides demonstrating how they have performed in the 12 months to the end of April 2017.
 
If you are a multiple convenience chain not listed above, but think your group should be included, please email David Shrimpton on david.shrimpton@metropolis.co.uk.  
 

ENTRY CRITERIA

Please include the following information in your PowerPoint presentation:
  • Financial performance
  • Store/chain development
  • Range and product development (including own-label)
  • Staff training and development
  • Marketing, advertising and promotion
  • Customer service innovation
  • Community involvement
  • Supplier relationships
  • Logistics improvements
  • Environmental efforts, eg Fairtrade, ethical policies, sustainability.
Click here to enter this category.

Drinks Retailer of the Year

Sponsored by Heineken
Click here to download your printable entry criteria.

WHO CAN ENTER?

Entrants to this award will be judged in the following two sub-categories:
 
  • Multiple
  • Independent
Submissions should focus on achievements during the 12 months to 1 April 2017.
 
MULTIPLE
This sub-category is open to companies operating more than 10 stores, whether they are specialist off-licences or where the off-licence is part of the sales mix in a supermarket or multiple convenience chain.

INDEPENDENT
This sub-category is open to retailers with 10 stores or fewer that have off-licence as part of the product mix in-store or that are specialist off-licence stores.
 

ENTRY CRITERIA

Please answer as many of the following questions as you can, giving specific examples wherever possible:

  • What is your company strategy for the off-licence category and how do you communicate this to customers and staff?
  • What range do you offer and why? How many lines of wines, beers, ciders and spirits do you stock?
  • What percentage of sales does off-licence contribute to the business and what sales growth have you seen year on year?
  • What do you see as the key challenges facing the off-licence category and how are you responding to them?
  • How have your relationships with suppliers and specific working practices contributed to the success of the category?
  • What training do you provide for staff in the category and what impact has this had on the business?
  • How have you increased shopper engagement in the category, through measures such as promotions, sampling, and interaction with the fixture?
  • How do you drive sales of premium categories?
  • Please provide examples of any specific initiatives that have contributed to the success of the off-licence category within your business.
  • Please provide examples of innovative ways in which you have promoted the alcoholic drinks category and involved your staff.
     
Retailers are strongly advised to provide supporting materials, including up to 10 photographs, to accompany their entry.
 
Click here to enter this category.

Digital Engagement Award (NEW)

Sponsored by Bolt Learning
Click here to download your printable entry criteria.

WHO CAN ENTER?

The award is split into two sub-categories: INDEPENDENT and MULTIPLE

INDEPENDENT - Retailers with 10 stores or fewer
MULTIPLE - Groups with more than 10 stores, plus dedicated online grocery retailers
 

ENTRY CRITERIA

This category is open to supermarkets and convenience operators who can demonstrate a clear understanding of the dynamics of online grocery retailing and/or digital marketing, making effective use of the online channel to deliver a strategy that builds both brand and sales. It is also open to pure-play online grocery retailers such as Ocado.

Judges will consider elements such as shopper journey, including quality of the user experience with digital marketing products, transactional websites and service delivery points, as well as the overall efficiency and accuracy of the service.

Submissions should focus in particular on activity during the 12 months to 1 April 2017.

Entrants should answer the following questions, including specific examples wherever possible:

1. What is the retailer’s online/digital strategy and how is it implemented?
2. What targets and objectives have you set for the online/digital channel, and how have these been met?
3. What new initiatives have been introduced over the past 12 months?
4. What online marketing and promotional activity have you carried out, and what were the results?
5. How do you measure success? Where possible, please provide financials such as sales figures and growth rates, profit levels, market share and other key performance indicators.
 

Please supply up to 10 photographs to support your entry.

Click here to enter this category.


Food-to-Go Retailer of the Year

Click here to download your printable entry criteria.

WHO CAN ENTER?

This award recognises retailers who can demonstrate excellence in the field of food-to-go (including hot and cold drinks) within a convenience store setting.

 

ENTRY CRITERIA

Please answer the following questions, giving specific examples and timings wherever possible:

 

  • What is the extent of your in-store food-to-go offering? What does it consist of?
  • How much space do you dedicate to food-to-go?
  • What percentage of your sales are food-to-go?
  • How do you ensure you have the optimum offer to make the most of the food-to-go opportunity?
  • How have you tailored your food-to-go range to suit your customer base?
  • How do you merchandise the category to maximise sales opportunities? How do you use point-of-sale material?
  • How do you promote your food-to-go offer and communicate to consumers?
  • Do you offer meal deals? If so, how do they work and what have been the results?
  • What changes have you made to the category in the past 12 months, and what were the results?
  • How do you ensure operational excellence within your food-to-go offer, including consistency, cleanliness and upholding food safety and hygiene standards?
  • How do you manage waste within the food-to-go category?
     

Stores entering the INDEPENDENT sub-category should also provide the following information:

  • Sales area in square feet
  • Current average weekly gross sales
  • Current average weekly food-to-go sales
  • Weekly food-to-go sales one year ago
  • Hours per week your store is open
  • Number of staff employed
  • Number of staff employed in food-to-go (if applicable)
  • Profile of your typical customer
  • Characteristics of your trading area

All entries should focus on achievements in the 12 months to 1 April 2017.
Please supply up to 10 photographs to support your entry.


Click here to enter this category.


Forecourt Retailer of the Year

Click here to download your printable entry criteria.

WHO CAN ENTER?

Entrants to this category will be considered in three sub-categories:
 
  • Independent – Independently owned forecourt store, either standalone or forming part of a chain of 10 stores or fewer
  • Company-owned – Individual forecourt store forming part of a chain consisting of more than 10 stores
  • Multiple – Group consisting of more than 10 stores
 

ENTRY CRITERIA

Please provide information, including specific examples, to illustrate how you or your nominated retailer has achieved the following over the 12 months to 1 April 2017:
  • Provided great customer service
  • Invested in staff training and motivation
  • Forged partnerships with suppliers to improve range
  • Made improvements to the business, differentiating it from the competition
  • Introduced new revenue streams, such as food-to-go
  • Got involved in the local community
  • Made use of new technology
  • Responded to the key challenges facing the forecourt sector
  • Taken steps to attract new, loyal customers
  • Taken steps to drive impulse sales
  • Improved year-on-year financial performance

Company-owned and Independent stores should also provide the following information: 

  • Sales area of the store; current average weekly gross sales
  • Split in percentage or value terms between non-petrol and petrol sales, and how has this changed year on year
  • Additional services offered in-store
  • Weekly opening hours
  • Number of staff employed at the store
  • How long you have owned the store
  • Characteristics of your trading area
  • Profile of your typical customer
We request that you provide up to 10 photographs to accompany your submission and support your entry.
 
Click here to enter this category.

Franchise Group of the Year

Sponsored by Franchise Finance
Click here to download your printable entry criteria.

WHO CAN ENTER?

All franchise groups operating in the UK convenience retail sector are eligible to enter this award.
These will include companies such as: Bargain Booze and One Stop Franchise.
 

ENTRY CRITERIA

Franchise groups should submit their entries in the form of a PowerPoint presentation of no more than 14 slides, demonstrating how they performed in the 12 months to 31 May 2017.

PowerPoint presentations should focus on achievements in the following areas:
  • Financial performance
  • Retailer support
  • Store standards
  • Store innovations
  • Retailer service levels
  • Promotional activity
  • Category management
  • Retailer development
  • Community involvement
  • Customer loyalty
  • Preparing for future challenges
  • Sustainability initiatives
  • Any further highlights from the past year

Please also provide up to 10 photographs to support your submission.

Click here to enter this category.


Fresh Flower Supermarket of the Year

Sponsored by Zyon
Click here to download your printable entry criteria.

WHO CAN ENTER?

All larger multiple retailers, defined as companies operating more than 25 stores, will automatically be entered for this award, but operators are also strongly encouraged to submit their entries in the form of a PowerPoint presentation of no more than 12 slides.
 
Submissions should focus on performance during the 12 months to 1 April 2017.
 

ENTRY CRITERIA

Judges will be looking to reward the retailer that has achieved the greatest development and success in the cut flowers category over the past 12 months.

The panel will take into account factors such as:

  • Investment in staff training and development
  • Commitment to improving the presentation of flowers in-store
  • Range development
  • Marketing innovation that encourages more customers to shop the flower category
  • Use of in-store communications
  • Activity surrounding seasonal occasions such as Valentine’s Day, Mother’s Day, Christmas and Easter
  • Innovation that sets the retailer apart from the competition
  • Sales success in the flower category.

Supporting documents may include statistics, research, examples of internal and external marketing and other consumer-facing materials.

Please supply a selection of up to 10 photographs to support your submission.

Click here to enter this category.


Fresh Produce Retailer of the Year

Click here to download your printable entry criteria.

WHO CAN ENTER?

This category is open to retailers in which grocery products account for more than 50% of sales. They will be considered in the following three sub-categories: 
 
  • Multiple – Retailers with more than 10 stores
  • Independent – Retailers with 10 stores or fewer
  • Symbol Group – Head office
Submissions should focus on achievements during the 12 months to 1 April 2017.
 
MULTIPLE
All eligible multiple grocers will automatically be entered for this award, but retailers are also encouraged to submit their entries in the form of a PowerPoint presentation of no more than 12 slides.
 
INDEPENDENT
Retailers entering the independent category should either provide a PowerPoint presentation or a 500-word statement describing why they deserve to win this award.
 
SYMBOL GROUP
Those wishing to enter should also submit their entries in the form of a PowerPoint presentation of no more than 12 slides.
 

ENTRY CRITERIA

Documentation, including up to 10 colour photographs, should illustrate:
  • A clear strategy for developing sales and offer in fresh produce
  • Strong relationships with growers and suppliers to achieve corporate objectives
  • Superior quality of in-store staff
  • Training initiatives introduced in the category
  • In-store theatre and cross-merchandising with other categories
  • Range innovation
  • Differentiation from the competition and examples of how this has been developed over the past 12 months
  • Key challenges facing the sector and how the company has responded to these
  • How the Fresh Produce Retailer of the Year category would be promoted should the company win

We request that you provide up to 10 photographs to accompany your submission and support your entry.

Click here to enter this category.


Independent Community Retailer of the Year

sponsored by Booker
Click here to download your printable entry criteria.

WHO CAN ENTER?

The Independent Community Retailer of the Year accolade recognises and rewards independent convenience retailers who are actively involved in their communities, looking at how a business works within the community for mutual benefit.
 
Entrants must be independent retailers who own 10 stores or fewer.
 
Information should focus in particular on activity over the 12 months to 1 April 2017. Include specific examples wherever possible.
 

ENTRY CRITERIA

Please answer each of the questions in turn.

  • How does your store support local good causes and how does this benefit both the business and the community?
  • How do you target your community support? What groups/organisations are you involved with?
  • How do you support charity fundraising or donate your time to good causes? How do you support your staff to do this?
  • What innovative ideas have you initiated in order to engage with or benefit the community?
  • Who leads your business’s efforts in the community? How much is paid time, and how much unpaid?
  • Have you instigated any events within your community in the past 12 months?
  • Have you led any successful community campaigns?
  • How do you communicate your involvement with the community, both internally and externally?
  • How much money have you raised for local or charitable causes over the past year, and what donations, if any, has the business itself contributed?
  • How have you worked with local bodies such as the council or the police?
  • How do you work with local suppliers? How much local produce do you stock?

You should also provide the following information:

  1. Copy of your community support programme
  2. Sales area of your store
  3. Current average weekly gross sales
  4. Weekly opening hours
  5. Number of staff employed
  6. Characteristics of your trading area
  7. Profile of your typical customer
You may supply up to 10 photographs to accompany your entry, as well as other supporting documents.
 
Click here to enter this category.

Independent News Retailer of the Year

Click here to download your printable entry criteria.

WHO CAN ENTER?

This category is open to CTNs, newsagents and those retailers who are fully committed to selling newspapers and magazines.
 

ENTRY CRITERIA

Please provide the following information to show how you or your nominated retailer has done the following over the 12 months to 1 April 2017:
  • Created a point of difference from other news retailers
  • Exploited both national and regional best-selling titles
  • Understood, introduced and grown particular sub-categories of magazines based on the demands of the immediate locality
  • Supported a continuous improvement in availability/display through efficient sales and stock controls
  • Managed seasonality across the range
  • Delivered newspaper and magazine promotions as well as cross-category sales drives
  • Developed display and layout
  • Communicated category training and development for both new and experienced staff
  • Worked with wholesalers and suppliers to grow sales
  • Driven ‘Shop Saves’
  • Grown home news delivery
  • Made partworks more profitable for your business
  • Communicated and promoted your news business to your customers
  • Established a short- and long-term strategy for the development of your business
  • Made improvements to the business with tangible results
Please also provide the following information about your store:
  • Sales area
  • Current average weekly gross sales
  • Percentage of sales for news and magazines
  • Breakdown of newspaper and magazine category sales
  • Percentage split of HND newspapers and magazines
  • Hours per week your store is open
  • Number of staff employed in the store
  • How long you have owned the store
  • How long you have been a news retailer
  • Characteristics of your trading area
We request that you provide up to 6 photographs to accompany your submission and support your entry.
 
Click here to enter this category.

Independent Retailer of the Year

sponsored by Mondelēz International
Click here to download your printable entry criteria.

WHO CAN ENTER?

Entrants must be independent retailers who own 10 stores or fewer. They may be either members of a symbol/fascia group or non-affiliated and will be considered in three separate sub-categories:

  • Up to 1,200 sq ft
  • Between 1,201 sq ft and 3,000 sq ft
  • 3,000 sq ft and above
Entries must be for a single nominated store and all submitted information should relate to the performance of that store. Where a refit has been carried out, it must have been completed by the end of December 2016.
 

ENTRY CRITERIA

Retailers are required to demonstrate how they have performed during the 12 months to 1 April 2017, providing documentation where appropriate, including a total of six photographs.
 
Please answer the following questions (maximum 250 words each) backing up your statements with figures and examples wherever possible:
 
  • How have you developed the store over the past 12 months to better meet the needs of shoppers, and what were the results? Why did you take this approach?
  • What was the most significant improvement you made?
  • What approach do you take in order to understand your shoppers’ requirements?
  • How do you support your local community?
  • How have you made use of technology to improve your business and enhance the customer experience?
  • What makes your store stand out from the competition?
  • What are your top five most important categories in-store and what percentage of sales do they account for?
 
You will also need to provide factual details of your store, including: store size, average weekly sales, profit margin, opening hours, year-on-year sales variation and services provided.
 
Full details on how the Independent Retailer of the Year category is judged, please click here.
 
Click here to enter this category. 
N/B - 
Please note, this is a different entry form to the rest of the categories.

Independent World Foods Retailer of the Year (NEW)

sponsored by Grace Foods
Click here to download your printable entry criteria.
 

WHO CAN ENTER?

This category is open to independent retailers who own 10 stores or fewer.

 

ENTRY CRITERIA

Your entry should reflect the growing popularity of world foods in the convenience retail sector and show how you manage the category in order to maximise and grow sales.

Judges will be looking for a retailer with a good understanding of the world foods category, who can demonstrate the following:

1. A strong range of products, tailored to the needs of the local community
2. Good use of POS materials and eye-catching promotional activity
3. Well-informed and knowledgeable store staff           
4. High store standards and good availability    
5. In-store theatre and links to seasonal events
 

Entrants are strongly advised to include relevant supporting materials to accompany their entry, including up to 10 photographs.

Click here to enter this category.


Most Improved Store

sponsored by Logic
Click here to download your printable entry criteria.

WHO CAN ENTER?

This award is open to all independent convenience retailers, affiliated or non-affiliated. Judges will be looking for clear evidence of positive developments over a maximum two-year period to 1 April 2017.
 
Nominations should be for a single store and all submitted information should relate to the performance of that store. Where a refit has been carried out, it must have been completed by the end of December 2016. 
 

ENTRY CRITERIA

  • What shopper needs did you identify and how did you go about this?
  • What actions did you take as a result?
  • What were the most important improvements you made?
  • How much did you invest and what is the payback period?
  • What improvements did you see as a result, for example in terms of increased footfall, basket spend, sales and profitability?
  • Which categories have been particularly successful?
  • How did you engage your staff in the process?
  • How did you communicate the improvements to your customers and potential customers?
  • What makes you stand out from the competition?

Consider any improvements made in the following areas:

  • Store layout
  • Product range
  • Use of own-label
  • Stocking local/regional products
  • Availability
  • Pricing structure
  • Communicating to shoppers
  • Use of promotions
  • Customer service
  • Community involvement
  • Use of technology

Please also provide the following information about your store:

  • Sales area in square feet
  • Opening hours
  • Number of staff employed
  • Year-on-year sales growth
  • Sales per square foot
  • Profitability (this information will be kept confidential for judging purposes only)

Retailers are strongly advised to provide supporting documentation and photographs where appropriate.

Click here to enter this category.


Multiple Community Retailer of the Year

sponsored by The National Lottery
Click here to download your printable entry criteria.

WHO CAN ENTER?

The Multiple Community Retailer of the Year accolade recognises and rewards retailers for investing in their communities, looking at how a business works within the community for mutual benefit. Entrants must be multiple groups running a chain of more than 10 stores.
 

ENTRY CRITERIA

All information should relate to performance over the 12 months to 1 April 2017. Include specific examples wherever possible.
 
Please answer each of the questions in turn.
  • How does your company support good causes? For example, do you partner with charities, schools or community groups?
  • How do you involve your staff and educate them about the importance of building the store’s presence in the community?
  • How much employee time and skills do you give to the community?
  • Do you give materials, provide premises or prizes etc?
  • How do you keep staff informed about what you have achieved within the community?

Entrants should supply supporting material wherever possible, including up to 10 photographs to accompany your entry.

Click here to enter this category.


Outstanding Achievement Award

sponsored by CPM
Click here to download your printable entry criteria.
 
Each year, the Retail Industry Awards seek to reward an individual who has made an outstanding contribution to the UK food and drink retail sector. We look for a person who has stamped their personality on the sector, who has shown drive, passion and commitment to boost performance and quality in their business.
 
The decision is made by the editorial team of Independent Retail News and TalkingRetail.com.
 
This is a unique and coveted accolade that provides an opportunity for the retail sector to say thank you to an outstanding personality who has excelled in their business life. Recent winners have included:
 

Booker Chief Executive Charles Wilson, who has presided over a remarkable turnaround in the fortunes of the company he rejoined as chief executive in 2005

Director General of GroceryAid, Gillian Barker, in recognition of her tireless work in boosting the support given by the industry charity to those who have fallen on hard times

James Lowman, Chief Executive at the Association of Convenience Stores, awarded for transforming his organisation into a truly professional and highly influential body that provides fantastic support to its members and relentlessly champions the cause of the sector at the heart of government.

Sometimes there is a need to recognise the major contribution an organisation has made to the sector.
Wholesaler Bestway took the award in 2011, recognising its outstanding achievement in growing from a single store in West London to become the UK’s second-largest cash and carry operator in the course of 35 years.
 
Further recent winners have included the Co-op, Aldi, Spar UK, former Sainsbury’s chief executive Justin King, and Costcutter founder Colin Graves. But who will follow them this year?
 
Although the winner is decided at the discretion of the editors, judges of all the other awards categories are asked to put forward their suggestions for consideration. 
You can email your suggestions to david.shrimpton@metropolis.co.uk.


Post Office Retailer of the Year

sponsored by Post Office
Click here to download your printable entry criteria.

WHO CAN ENTER?

This category recognises retailers whose store includes a Post Office outlet for the way in which they leverage the strengths of both elements to make a success of the overall business.
There are three sub-categories:
 
Independent Store – Retailer with no affiliation
Symbol Group – Individual outlet belonging to one of the major symbol groups
Managed Store – Individual outlet belonging to one of the major national supermarket groups
 
All entries must be for a single named store.
 

ENTRY CRITERIA

Please provide information to show how your store and Post Office has performed in the 12 months to 1 April 2017, including photographs.
 
Please answer the following questions, including specific examples where possible:
 
  • How does the Post Office integrate with your retail? Please explain how the two parts of the business complement each other.
  • What is your definition of excellent customer service and how do you ensure that you and your staff deliver it consistently?
  • What steps do you take to maintain high in-store standards?
  • The Post Office is regarded as the heart of the community it serves: tell us what you are doing to serve your local community.
  • What innovations and improvements have you made to your Post Office and retail business in the past 12 months?  (These could physical improvements to the premises or equipment, new product or services, customer promotions, use of websites, or social media etc)
  • How has your business performed financially over the past 12 months? Also, give up to three examples of changes you made that have cut costs or increased profits.
 
Please also provide the following information about your store and use EPoS data where available to support your entry:
 
  • Post Office and store sales area in square feet
  • Current average weekly gross retail sales
  • Services provided eg ATM, lottery, car tax
  • Opening hours
  • Number of staff employed
  • Length of time you have owned or managed this branch
     
Entrants are strongly advised to include relevant supporting materials to accompany their entry, including up to 10 photographs.

Click here to enter this category.

Sales Team of the Year

Click here to download your printable entry criteria.

WHO CAN ENTER?

Sales teams are a vital part of the supply chain, and an integral part of the retail sector. 

Now in its fourth year, Sales Team of the Year is designed to recognise and reward the efforts and contribution of those teams that provide outstanding support and service to retail outlets around the country.
 

ENTRY CRITERIA

PowerPoint presentations should cover the following areas of the initiative:
  • Overall business advice
  • Quality and frequency of contact
  • Category advice
  • Innovation
Entries are open to any sales teams that service the independent convenience sector. 
 
Click here to enter this category.

Seafood Retailer of the Year

Click here to download your printable entry criteria.

WHO CAN ENTER?

This category is open to MULTIPLE retailers (more than 10 stores) of fresh and frozen, prepared and unprepared seafood. All eligible supermarkets will automatically be entered for this award, but retailers are also encouraged to submit their own entries.
 

ENTRY CRITERIA

Submissions should focus on the 12-month period to 1 April 2017.

Retailers can support their nomination by providing evidence of their achievements across the following key criteria:

  • Your in-store seafood offering, use of display and how it differentiates you from your competitors
  • The activity you undertake via your website to inform and educate your customers about seafood: how you source it, recommendations on purchase, preparation, cooking, etc. 
  • The activity you undertake/measures you employ to promote/encourage purchase of lesser-known species
  • The activity you undertake to inform and educate your customers about seasonality with regards to fish and shellfish supply/availability
  • The processes/procedures you have in place with regard to attempting to ensure the seafood you offer for sale is from sustainable, well-managed stocks
  • Which standards you use to assess the sustainability of your supply chain
  • How you communicate to your customers where you source your seafood from and whether it is sustainable
  • How you communicate to your customers the meaning of various forms of product labelling (e.g. MSC)
  • How you communicate pricing and promotional offers to your customers
  • How your training and development programmes enable staff (from buyers to counter staff) to be competent in their roles, well informed about seafood and able to respond to customers’ needs for information
  • Specific training undertaken to equip store/serving staff with knowledge about where/how product is sourced, allowing them to talk knowledgeably to customers about responsible sourcing issues, etc.
  • How you communicate/promote to customers the way in which your staff are trained and what qualifications or experience they have
  • What additional species you have introduced into your customer offering in the past 12 months
  • Links/relationships you have with any seafood industry bodies and how such links are used to develop your business
  • Details of any specific media activity undertaken in the past 12 months focusing on your seafood offering
  • How customer feedback is used in developing future category plans – this could be either individual feedback or formal customer focus groups
  • Your future plans for the seafood category
  • How the Seafood Retailer of the Year award would be promoted if you were to win.
     
Entrants are strongly advised to include relevant supporting materials to accompany their entry, including up to 10 photographs.

Click here to enter this category.

Store Manager of the Year

sponsored by Republic Technologies
Click here to download your printable entry criteria.

WHO CAN ENTER?

This award is open to store managers from the food and drink retail trade, including major multiples, convenience store chains and off-licences. Applicants will be considered in the following two sub-categories:
  • Multiple – Retailers with more than 10 stores
  • Independent – Retailers with 10 stores or fewer
 

ENTRY CRITERIA

All information should relate to your performance over the 12 months to 1 April 2017. Include specific examples wherever possible.
 
Please provide the following information:
  • Describe your team and the business you mange (250 words).
  • How have you handled your team to make the business a success over the past 12 months?
  • How does your management approach help differentiate your store from the competition?
  • What innovations have you introduced over the last year, and how have these benefited the business?
  • What challenges have you faced in the role?
  • What have been your biggest achievements over the past 12 months?
  • What techniques do you use to motivate your staff?
  • How have you communicated new strategies to staff and customers?
  • How would you promote the Store Manager of the Year award if you were to win?

Entrants are strongly advised to include relevant supporting materials to accompany their entry, including up to 10 photographs.

Click here to enter this category.

Store Team of the Year (NEW)

sponsored by Nisa
Click here to download your printable entry criteria.

WHO CAN ENTER?

This award is open to teams working in individual independent stores or small groups with 10 outlets or fewer.
 

ENTRY CRITERIA

This award is designed to recognise store teams that go beyond the call of duty to deliver outstanding customer service and make a real difference to the business and the community they serve.

Judges will be looking to reward a team that can demonstrate how its hard work, expertise and enthusiasm have contributed significantly to the success of the business over the past 12 months.

Entrants should provide the following information, giving examples where possible:
  • Please provide up to 250 words to describe your business
  • Please provide a description of your team and why they are being nominated for this award
  • How the team has contributed to the success of the business, in particular over the past 12 months to April 2017
  • Aspects of their work that have made a major difference to the store, and how this has translated into results
  • Challenges your team have faced within the business and how these have been overcome
  • Examples of ideas they have implemented in-store to improve sales or customer service
  • Examples of good practice adopted by team members that has helped the store in other ways, eg. preventing shop theft or under-age sales
  • How the Store Team of the Year award would be promoted if you were to win

Entrants are strongly advised to include relevant supporting materials to accompany their entry, including up to 10 photographs.

Click here to enter this category.


Supermarket of the Year

sponsored by JTI
Click here to download your printable entry criteria.

WHO CAN ENTER?

This category is open to all grocery-led multiple retailers (companies operating more than 10 stores the UK). 
 
All eligible supermarkets will automatically be entered for this award, but retailers are also encouraged to submit their own entries in the form of a PowerPoint presentation of no more than 12 slides.
 

ENTRY CRITERIA

Retailers can support their nomination by providing documentation of their achievements across the following key criteria:
  • Financial performance
  • Store/chain development
  • Range and product development (including own-label)
  • Staff training and development
  • Marketing, advertising and promotion
  • Customer service innovation
  • Community involvement
  • Supplier relationships
  • Logistics improvements
  • Environmental efforts
Submissions should concentrate on achievements in the year to the end of May 2017, but the judges may also take into account more up-to-date information, if available.
 
Click here to enter this category.

Supplier Retailer Initiative of the Year

Click here to download your printable entry criteria.

WHO CAN ENTER?

Entries are open to any retailer initiatives run by suppliers that have been in operation during the 12 months to 1 April 2017.
 

ENTRY CRITERIA

Seeking out good advice – and then acting on it – is a vital component in the success of any independent retailer. But that advice is not always easy to come by.
 
That’s why, in recent years, a variety of suppliers have stepped forward with their own business and category initiatives to provide independents with essential advice on things like merchandising and display, range, availability, best sellers, consumer insight and market trends.
 
Using category insight from leading analysts, often combined with guidance from top retailers and suppliers’ own research departments, such initiatives have proved invaluable in helping store owners grow sales and boost profits. Many include a website where all the advice is available to retailers 24 hours a day.
 

PowerPoint presentations should cover the following areas of the initiative:

  • Quality of advice
  • Breadth of content
  • Ease of use
  • Accessibility
  • Innovation
  • Integration with sales force and other delivery channels
  • How regularly content and advice is updated

Click here to enter this category.

Symbol/Fascia Group of the Year

sponsored by Mars Chocolate
Click here to download your printable entry criteria.
 

WHO CAN ENTER?

All symbol and fascia groups operating in the UK convenience retail sector are eligible to enter this award.
 
These will include companies such as: Bargain Booze, Best-one, Budgens, Costcutter, Family Shopper, Lifestyle Express, Londis, Nisa, One Stop, Parfetts, Premier, Select & Save, Simply Fresh, Spar, S Stores and Today’s.
 

ENTRY CRITERIA

Symbol/fascia groups should submit their entries in the form of a PowerPoint presentation of no more than 14 slides. Submissions should cover the following criteria, demonstrating achievements during the 12 months to the end of May 2017:
 
  • Financial performance
  • Retailer support
  • Store standards
  • Store innovations
  • Retailer service levels
  • Promotional activity
  • Category management
  • Retailer development
  • Community involvement
  • Customer loyalty
  • Preparing for future challenges
  • Sustainability initiatives
  • Any further highlights from the past year
Please also provide up to 10 photographs to support the submission.
 
As part of the presentation, you will also be asked to highlight any initiatives from the past year that you would like to be considered for the Symbol Initiative Award.
 
Shortlisted groups will be invited to present their business to an expert industry panel of judges and take a number of questions. Presentations will take place on 21/06/2017. Shortlisted groups will be contacted to be given a timeslot.
 
Click here to enter this category.

Symbol Initiative of the Year

Click here to download your printable entry criteria.

WHO CAN ENTER?

All symbol and fascia groups operating in the UK convenience retail sector are eligible to enter this award.
 
These will include companies such as: Bargain Booze, Best-one, Budgens, Costcutter, Family Shopper, Lifestyle Express, Londis, Nisa, One Stop, Parfetts, Premier, Select & Save, Simply Fresh, Spar, S Stores and Today’s.
 

ENTRY CRITERIA

This award recognises a specific, well-defined programme or initiative undertaken by a symbol/fascia group over the 12-month period to the 31 May 2017. Examples might include:
 
Launch of a new retailer club
Introduction of a new fascia
Roll-out of a new IT system or other technological innovation
Training programme
Category initiative
Introduction of a new fresh and chilled offering.
 
Judges will look for evidence of the following:
 
Good strategic planning
Effective and timely roll-out of the initiative
Measurable results
 
Companies entering Symbol/Fascia Group of the Year are asked to highlight any initiatives they think meet these criteria as part of their overall submission.
 
Click here to enter this category.

 

 

 

 

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